Subway lines were rated and ranked based on what riders want most: short waits, trains that arrive regularly, a chance for a seat, a clean car, and understandable announcements that tell them what they need to know.
This “State of the Subways” Report Card tells riders how their lines do on these key aspects of service. We look at six measures of subway performance for the city’s 20 major subway lines using recent data compiled by MTA New York City Transit.2 Some of the information has not been released publicly before on a line-by-line basis. Most of the measures are for all or the last half of 2014.
Here are some of the key takeaways from the 2015 report:
- Overall Best Line: 7
- Overall Worst Line: Tie between 5 and B
- Car Breakdown Rate: Worsened from 2014. E is best, C is worst.
- Cleanliness: Unchanged from 2014. 7 is best, L is worst.
- Accurate and Understandable Announcements: Declined from 2014. B is worst.
Check out the full report for more results and methodology behind them, then check to see how your line performed this past year.